Refund policy

At Wagmeadon, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return or refund in accordance with the terms below.

1. Return Period

You may request a return within 14 days of receiving your order.

Return requests submitted after this period may not be accepted.

2. Return Conditions

To be eligible for a return, products should generally be:

  • Unused and in their original condition

  • Free from damage, stains, odors, or signs of use

  • Returned with original packaging, tags, and accessories where applicable

  • Suitable for resale

We reserve the right to refuse a return if the product does not meet these requirements.

3. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable considerations.

Products that have been used, damaged, altered, or otherwise cannot be resold may also be excluded from return.

4. How to Request a Return

Please contact us through our Contact Us page before sending any product back.

Please provide your order number, the item you wish to return, and the reason for the return. We will provide further return instructions after reviewing your request.

5. Return Authorization

Please do not send products back without receiving return instructions from us first.

Returns sent without prior authorization may not be accepted or may experience delays in processing.

6. Return Shipping Costs

Unless the return is caused by an incorrect, damaged, or defective item received from us, the customer is generally responsible for the cost of return shipping.

We recommend using a trackable shipping service when returning an item.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Please provide your order number and clear photographs of the item and packaging so that we can review the issue and provide an appropriate solution.

8. Refund Eligibility

Once a returned product has been received and inspected, we will determine whether it meets the requirements of this policy.

If the return is approved, the applicable refund will be issued to the original payment method.

9. Refund Processing

After a refund is approved, processing time may vary depending on your payment provider or financial institution.

The time required for the refunded amount to appear in your account is outside of our direct control.

10. Partial Refunds

A partial refund may be issued if a returned item is missing components, damaged, used, or returned in a condition that affects its resale value.

11. Exchanges

If you would like to exchange an item, please contact us before returning it.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative solution.

12. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Once an order has been processed or shipped, cancellation may no longer be possible and the applicable return procedure may need to be followed.

13. Promotional Items

Products purchased as part of a promotion, discount, bundle, or special offer may be subject to additional return conditions.

Any applicable conditions will be communicated as part of the relevant promotion.

14. Refused Returns

We may refuse a return or refund if:

  • The return request is submitted after the applicable return period

  • The product has been used or damaged

  • The product is missing original components or packaging where required

  • The return does not meet the conditions of this policy

  • The product was returned without following our return instructions

15. Return Address

Approved returns should be sent to:

Address:
Unit 1801, Building B, Shimao Century Business Plaza,
No. 11 Minjiang East Road,
Changshu City, Jiangsu Province, 215500, China

Phone Number: +86 15151693466

Please contact us and receive return instructions before sending your package to this address.

16. Refunds for Lost Returns

Customers are responsible for returned packages until they are received by us.

If a returned package is lost during transportation, we recommend contacting the shipping carrier and providing any available tracking information.

17. Taxes and Original Shipping Charges

Unless otherwise required by applicable law, original shipping charges are generally non-refundable.

Any applicable taxes included in the original purchase may be refunded together with the eligible product amount where required or permitted.